Refund policy

Ball 2 Return & Warranty Policy

We stand behind the quality of Ball 2 and want you to have a great experience. Ball 2 comes with a 30-day limited warranty that covers manufacturer defects and hardware-related damage.

If your Ball 2 arrives damaged or becomes non-functional due to a manufacturing issue within 30 days, you may return it for a refund or request an exchange.

Please note:

• Sperry Labs does not warrant that the operation of the product will be free from minimal errors
• This warranty does not apply to damage caused by misuse, improper handling, or normal wear and tear.
• Returns cannot be accepted for general dissatisfaction with the product after use.

If you believe your Ball 2 qualifies for a return or exchange, please contact our support team and we’ll be happy to help. To start a return, you can contact us at info@ball2.ai. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@ball2.ai.